Wollongong City Council

Library Services Officers – Multiple Positions

At Wollongong City Council we have a steadfast commitment to creating an Extraordinary Wollongong. We are in an exciting period of transformation and focused on delivering exceptional services, infrastructure and facilities for our community.

Our strength is the diversity of our people. Together our responsibility is to create an inclusive place where everyone is welcome, valued and belongs. We lead with courage, openness and curiosity. Our conversations and actions celebrate diversity, inclusion and belonging. Learn more about us here.

About the role

Wollongong City Libraries (WCL) is a dynamic service of Wollongong City Council. You will play a core role in delivering on Council's commitment to creating a community that is informed, engaged, creative and connected. You will support the creation of an Extraordinary Wollongong by delivering high quality services across WCL locations and functional areas. This includes providing direct customer service, supporting programs and services in areas such as local studies; home library; digital services; collections; adult, children and youth programs; programs and services for members of our culturally and linguistically diverse community and Aboriginal and Torres Strait Islander peoples.

Current available positions:

• 1 x 35 hours Permanent Full-Time Corrimal Library
• 1 x 15 hours Permanent Part-Time Helensburgh Library (Hours: Monday 10am-2pm, Tuesday 10am-1pm, Wednesday 10am-2pm and Friday 9am-1pm)
• 1 x 23 hours Permanent Part-Time Unanderra and/or Dapto Library (Hours: Monday, Tuesday and Thursday 930am-5pm, Friday 930am-1pm or 130pm-5pm)
• 1 x 15 hours Permanent Part-Time Wollongong Library (Hours: Nightshift Monday, Tuesday, Thursday 5pm-830pm and Wednesday 4pm-830pm)
• 1 x 13 hours Permanent Part-Time Wollongong Library (Hours may vary depending on operational requirements: Monday, Tuesday 4 hours per day and Wednesdays 5 hours per day)

Weekend and evening work will be required. Salary from $41.08 up to $46.00 per hour, plus superannuation. (Salary package will be assessed based on skills, experience and qualifications). These positions are initially based at these libraries; however, you may be required to work across any of our seven libraries across the Wollongong Local Government Area, dependent on operational requirements. Applicants should be suitably fit to undertake the duties as outlined in the job description.

Under Part 2, Section 6 of the Child Protection (Working With Children) Act 2012, this position has been designated as requiring a paid Working With Children Check.

What you will be doing

You will work collaboratively, build networks and relationships across all teams and sites as well as with the community. You may be required to work across any of our seven libraries across the Wollongong Local Government Area, dependent on operational requirements

You will be responsible for implementing Library policies and procedures and promoting diversity, inclusion and belonging for all library customers including:

• Providing a proactive and customer-focused approach to library service delivery
• Collaborating with library staff in the promotion and delivery of library programs, events and services.
• Collection maintenance and development
• Assisting customers in the use of technology and equipment
• Assisting in the implementation of the Library Strategy Wollongong-City-Libraries-Strategy-2024-2028.pdf (nsw.gov.au)

About you

Library Service Officers love engaging with the community and have a strong customer focus. Working in a library is a rewarding experience, where your enthusiastic, proactive, innovative and committed nature to a busy and ever-changing environment will thrive. You will need to possess skills and experience working in a library setting with a relevant diploma or higher-level qualification. Excellent interpersonal, customer service and verbal communication skills are important skills to possess, as well as digital literacy and experience in the digital environment. Your ability to efficiently manage time and apply organisational skills which allows you to prioritise tasks in a busy customer service environment will assist in ensuring a productive work environment. A current Working with Children Check is required in this role.

Benefits of working at Council:

• We are value-led, support and encourage personal and professional growth, recognise and reward performance and embrace change.
• We provide generous leave provisions including 5 weeks annual leave per year of service
• Long Service Leave after 5 years
• We are committed to providing a safe working environment for all, (everyone, every day and everywhere) and make available wellbeing programs to support mental, physical and social wellbeing of our staff to be at their best.
• Access to Fitness Passport

Interested?

For more information, click on Apply to be redirected to Wollongong City Council's E-recruitment site.

Contact Shareyne Blissett, Coordinator Library Operations North, on (02) 42278204 for questions related to the job

For assistance in submitting your application, please contact the Talent Acquisition Team on (02) 4227 7065.

Applications close 11:59pm, Wednesday 5 February 2025.