Clarence Valley Council

Library Support Officer (Circulation)

Are you looking for a rewarding career where you can grow and develop while having the benefit of living in an idyllic North Coast location? Here at Clarence Valley Council, we strive to be a progressive employer that offers a rewarding and flexible work environment. Our vision is to create a community full of opportunity and our workforce is where we start to achieve our community aspirations.

Located in the Northern Rivers of NSW, we cover 10,441 square kilometres with the three major community hubs of Grafton, Yamba and Maclean. We are one of the biggest employers in the Valley and can offer you a rewarding career and a new lifestyle. Our goal is to be the employer of choice in the Valley, creating opportunities for those who live here already and for those who want to move here.

We are in an exciting period of transformation with a focus on employee engagement, satisfaction and delivering exceptional services and facilities for the community.

We strive to lead with openness and courage and want you to be part of that journey.

So come and join the team while enjoying all that Clarence Valley has to offer you and your family.

 Learn more about living in the Clarence Valley here.

What you need to know...

We are recruiting for multiple Library Support Officer (Circulation) positions: 

1. Permanent Full Time
   70 hours per fortnight 
   Location - Grafton
   
   
2. Permanent Part Time
   28 hours per fortnight (Monday & Thursday) 
   Location - Grafton
   
   
3. Permanent Part Time
   42 hours per fortnight (Tuesday, Wednesday & Fridays)
   Location - Yamba
   

All positions will enjoy: 

• the package: $54,497 to $64,988 plus superannuation per annum, (prorata for the part time positions)
• flexible work options for a healthy work/life balance 
• enjoy the benefits of flex time 
• access to fitness passport

About the role

Are you passionate about books and reading, do you love helping others? Can you contribute effectively in teams to deliver outcomes? Are you looking for a new position with lots of variety, an integral role within a supportive and friendly team, and contributing to an organisation that delivers the community's aspirations? Do you like a variety of work in a fun quirky environment surrounded by books? Then this position is for you.

The Library Support Assistant (Circulation) role supports and engages in the delivery of an enjoyable library experience for all members and visitors of Clarence Valley Libraries.

The position works collaboratively with the Library team and across the Clarence Regional Service to develop and maintain Clarence Valley Libraries as an inclusive, accessible, and vibrant community destination. 

Download the position description here.

To be considered for this position you will need to:

• Address the essential criteria
• Attach a cover letter (2 pages maximum) and an up-to-date resume (5 pages maximum) that clearly details your skills & experience as relevant to this position. You will need to demonstrate how you meet the focus capabilities and how your skills will enable you to achieve the key accountabilities.
• Target questions - answer the  target questions - maximum 300 words each question
  Q1. Describe a situation when you were able to improve a relationship by communicating effectively. What made your communication effective?
  Q2. Give an example of a difficult customer service situation that you have dealt with. Describe how you managed the situation and what was the outcome.
  Q3. Give an example of how you have worked collaboratively with others in your current or previous role. 

Contact

Dianne Collins, Team Leader (Public Library Services) on (02) 6641 0103.

Closing date

Tuesday 13 May 2025 at 11.30 pm (NSW time).

Other important information

These positions is located at either Grafton Regional Library or Yamba Regional Library, however, this may change should business needs identify other work locations to be more appropriate to deliver our services in the future.

A probation period applies to this position.

How to apply:

• All applications must be lodged online via Council's website www.clarence.nsw.gov.au.
• Attachments such as certificates and licences must be combined into one document before you attach them to your application.
• For further information about the selection process including tips on how to address the selection criteria please refer to the Careers page on the Clarence Valley Council website. 

For this application you will be required to supply a resume and relevant certificates and licences.

Do you want further information on how to apply under the Capability Framework? Please read our How to apply for a job guide.

Council is an EEO employer and First Nations people are encouraged to apply.

Council also recognises the skills and attributes of veterans and welcomes applications from ex-service personnel.