Blacktown City Council

Library Technician – Customer Service

Blacktown City is a growing and thriving city, located halfway between Sydney City and the Blue Mountains. With 435,000 residents, we are the largest and most diverse city in NSW, spread across 54 suburbs. Blacktown City is vibrant, dynamic and multicultural, home to a large First Nations community, and more than 180 different birthplaces and languages.

With $22.6 billion regional economy, Blacktown City is also home to 30,000 businesses. Working at Blacktown City Council provides widespread, exciting professional opportunities. Our Council is leading the transformation of Blacktown City and Western Sydney. We are implementing a vision for a modern city, full of opportunity for our residents and businesses.

Our Council is led by highly skilled and experienced professionals, working with talented and passionate teams across a diverse range of business units. We are delivering high quality, customer-focused services, experiences, and facilities, and leading a program of strategic planning, activity and investment.

Blacktown City Council strives to be an inclusive workplace for all people. We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.

About Blacktown City Libraries

We have 7 community libraries across our local government area, including Blacktown, Mount Druitt, Stanhope Gardens, Riverstone, Lalor Park, a temporary library at Marsden Park, and our mobile library service.

We offer a wide range of services to our community including but not limited to, borrowing services, a digital library, study support services, technology workshops, and multicultural, children and youth services. We pride ourselves on providing high-quality customer services, creating places for people to come together to learn and connect with one another and our resources.

If you would like to know more about Blacktown City Libraries, please visit our website.

About the opportunity

We are seeking a motivated Library Technician to join our team on a permanent, part-time basis at Lalor Park Library. This position is 17.5 hours per week, and includes a weekend shift.

Our Customer Service team provides positive customer experiences and a welcoming environment for library visitors.

The successful applicant will:

• Provide outstanding customer service
• Deliver high quality community-focused programs
• Work closely with colleagues
• Help customers to access our full range of library services.

You are well-suited to this role if you are a skilled communicator and enjoy helping people. You also need well-developed technology skills, a valid Working with Children Check and a current class C driver's licence. Good knowledge of cultural trends is also advantageous.

Qualifications and experience

Essential:

• Library Technician Diploma, Associate Diploma or equivalent, as recognised by the Australian Library and Information Association (ALIA)
• Previous library experience
• Demonstrated strong commitment to a customer focused service
• Excellent communication skills, both oral and written
• Demonstrated ability to work within a team environment and independently
• Well-developed problem-solving skills
• Relevant computer skills
• Current class C driver’s licence
• Working with Children Check number.

Desirable:

• First aid certification
• Ability to speak a community language.

Remuneration and benefits

The salary and conditions of employment are in accordance with Blacktown City Council’s Enterprise Agreement.

• Entry level for this position starts at $1,316.09 per week, pro-rata
• 17.5 hour working week 
• Employee benefits such as leave entitlements (where applicable), 11.5% employer contribution payable to your nominated superannuation fund, Fitness Passport, gym membership discounts, and social clubs.

This position has been identified as child related work, in accordance with the Child Protection (Working with Children) Regulation 2013. Therefore, your application must include a Working with Children Check (WWCC) number. For further information, go to https://www.service.nsw.gov.au/transaction/apply-for-a-working-with-children-check.

Our commitment to safety

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.

Position description 

Click here to view or download the position description.

  Apply now using our fast and easy-to-use online application process:

1. Have your resume and any other relevant documentation ready to attach. 
2. Have a personal email address ready to use and complete your application without 'logging out' of the system.
3. Review the questions and decide on your responses before commencing your application.

   Best of luck.

Closing date:           Friday 21 February 2025, 11.59 pm    

Contact officer:       Samantha Cadwallen on 9839 6617

Internal ref:              BCC1184