Blacktown City Council

On Call Customer Service Officer

Blacktown City is a growing and thriving city, located halfway between Sydney City and the Blue Mountains. With 435,000 residents, we are the largest and most diverse city in NSW, spread across 54 suburbs. Blacktown City is vibrant, dynamic and multicultural, home to a large First Nations community, and more than 180 different birthplaces and languages.

With $22.6 billion regional economy, Blacktown City is also home to 30,000 businesses. Working at Blacktown City Council provides widespread, exciting professional opportunities. Our Council is leading the transformation of Blacktown City and Western Sydney. We are implementing a vision for a modern city, full of opportunity for our residents and businesses.

Our Council is led by highly skilled and experienced professionals, working with talented and  passionate teams across a diverse range of business units. We are delivering high quality, customer-focused services, experiences, and facilities, and leading a program of strategic planning, activity and investment.

Blacktown City Council strives to be an inclusive workplace for all people. We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.

About the opportunity

Our Blacktown City Information Centre is at the forefront of the Council's interface with its customers. We have multiple exciting opportunities for experienced Customer Service Officers to join as on call casuals.

This role will be responsible for providing high level customer service to customers requiring information regarding our products and services. We are looking for candidates who are interested in joining a highly competent team with a focus on providing high quality support and service to our customers through meeting and exceeding their needs.

You will be providing support to customers over the phone within the call centre and in person at the customer service counter. Council's hours of operation are 8.00 am to 4.30 pm, Monday to Friday. Your start and finish times will vary in accordance with our business needs.

Qualifications and experience

Essential:

• Administrative qualifications or specialist skills training
• A minimum of 12 months of customer service experience in either telephone or face-to-face enquiries in a high-volume area
• Experience in various Computer applications.

Desirable:

• Experience in Local Government.

Remuneration and benefits

The salary and conditions of employment are in accordance with Blacktown City Council’s Enterprise Agreement.

• Entry level for this position starts at $36.3203 per hour plus 25% casual loading
• Casual working hours
• Employee benefits such as leave entitlements (where applicable), 11.5% employer contribution payable to your nominated superannuation fund, Fitness Passport, gym membership discounts, and social clubs.

Our commitment to safety

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.

Position description 

Click here to view or download the position description.

  Apply now using our fast and easy-to-use online application process:

1. Have your resume and any other relevant documentation ready to attach. 
2. Have a personal email address ready to use and complete your application without 'logging out' of the system.
3. Review the questions and decide on your responses before commencing your application.

   Best of luck.

Closing date:           Friday 31 January 2025, 11.59 pm   

Contact officer:      Julie-Anne Kaur on 9839 6291 

Internal ref:             Casual