Burwood Council

Outreach Services Officer

• Permanent full-time position available!
• Be part of our customer focused library team, who provide exceptional service to our diverse communities
• Base annual rate of $66,910.63 - $79,964.83 + 11.5% Superannuation
• 35 hours per week
• Monday to Friday, with a rostered Saturday shift every 8 to 10 weeks.

About us:

Burwood Council is a vibrant hub in Sydney’s Inner West, recognised as a Strategic Centre by the NSW State Government. With its thriving business district, cultural diversity, and well-designed public spaces, Burwood is at the heart of a forward-thinking community.

Our Library and Community Hub is an energetic and inspiring workplace with a Strategic Plan offering an innovative pathway for the Library team and includes ambitious and exciting opportunities for staff to strengthen the Burwood Community by supporting literacy, digital connection, creativity and life-long education.

The Library team is a passionate group who embody our library values of professionalism, collaboration, inclusion and community driven service. The library is a welcoming place that enriches our diverse community with opportunities to inspire, learn, connect and belong.

At Burwood, we value our people as our greatest asset. Join us as we work towards achieving our ambitious Community Strategic Plan 2036!

Read on further if you would like to join us.

Your Position:

As the Outreach Services Officer, you will choose and deliver items to housebound residents of Burwood so they are able to access library resources in their own homes and in residential care facilities. Your passion for engaging with people and reaching those in our community that are isolated will drive the delivery of an impactful service.

Your responsibilities will include, but not be limited to:

• Delivering a high quality Home Library Service.
• Establishing, developing, and maintaining collaborative relationships with organisations, businesses and community groups to raise awareness of, and expand access to, the HLS.
• Managing the suggestions for purchase and reservation list of library resources.
• Collaborating within the Library and Community Hub team to ensure delivery of high-quality customer experiences through outstanding customer service, information and advice regarding the Burwood Library and Community Hub services, programs, activities and events.
• Participating in the customer service roster, including evening and weekend work as required.

To be successful in this role, you will have:

• Library Technician qualification recognised by ALIA and minimum two years relevant work experience.
• Demonstrated experience in the provision of an Outreach Service.
• Demonstrated broad knowledge of popular authors, titles and genres of fiction and non-fiction.
• Awareness and understanding of issues associated with services for people with special needs including the elderly and people with disabilities.

Key Requirements:

• Current and valid Working With Children Check.
• NSW Driver’s Licence (Class C).
• National Criminal Record Check (NCRC) – Burwood Council will arrange for the recommended candidate.
• First Aid Certificate or the willingness to obtain one at own expense.
• Willingness to complete a pre-employment health assessment.
• Covid-19 vaccination (minimum 2 doses).

Culture & Benefits:

• Health & Well-being initiatives (flu vaccinations, skin checks).
• Access to Fitness Passport membership.
• Access to Employee Assistance Program (EAP).

Enquiries:

For further information about this role, please refer to the Position Description or contact Shobana Panicker, Team Leader Customer Experience on 02 9078 6112.

If you need assistance with your application, any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact Casey Feeney, People & Culture Advisor on 02 9078 6135.

How to apply:

Click “Apply now” and follow the prompts. Applications should include your resume, cover letter and responses to the online questions.

Closing date:

11:59pm on Monday 20 January 2025.

At Burwood Council we celebrate diversity, value inclusion and welcome applicants from all backgrounds, experiences and perspectives. We are committed to creating an environment where every member of our team feels respected, supported and inspired to contribute their unique skills and talents for a better Burwood.

In serving our community, we are also proud to be a child safe organisation.