City of Perth

Parking Information Officer

• $72,721 - $78,138 per annum, plus superannuation
• Full-time, permanent, 3 x roles available
• CBD Location

As the capital city of Western Australia, the City of Perth is a Local Government that is ambitious for the future. To achieve our aims, we recruit the very best people who understand the City exists to enable and deliver the aspirations of the community.

The Opportunity

As a Parking Information Officer in the City of Perth, you will play a key role in improving parking amenities, safety, and accessibility for residents, ratepayers, and visitors. The position requires conducting routine patrols and maintaining a visible presence in the community while delivering high-quality customer service aligned with Council’s core values. Responsibilities include monitoring paid parking areas, commercial loading zones, residential parking areas, ACROD bays, Council car parks, and event parking locations, as per assigned rosters.

Reporting to the Team Leader within our Parking Operations team, your responsibilities would primarily include:

• Provide enthusiastic, efficient, and effective attention to customer requests in alignment with the City’s Customer Service Charter;
• Report irregularities, including faulty or vandalised parking meters, damaged signposting, and other Council asset issues;
• Make informed technical and operational decisions regarding legislation and regulations, balancing community education and enforcement; and
• Achieve qualitative performance targets related to enforcing local parking laws

About You

To succeed in this role, you will possess:

• Excellent verbal communication skills including the ability to provide a high standard of customer service and deal with sensitive issues in a tactful manner;
• Demonstrate excellent interpersonal skills with strong conflict resolution skills and ability to deal with difficult customers;
• Demonstrated strong team work ethic including the ability to work with minimum direct supervision; and
• Ability to observe details, record information in an accurate and legible manner. 

If your experience and capabilities match these criteria, we welcome your application.

Above all, you will live our values of Commitment, Teamwork, Courage and Respect that allow us to come together to lead and support the community.

Please view the attached Application Pack to learn more about the role and working at the City.

Eligibility

To be eligible to work for us, you will need to demonstrate:

• A right to work in Australia (e.g. a birth certificate, current passport or current visa);
• Fitness for work via a pre-employment medical;
• A current ‘C’ class Australian drivers licence; and
• A satisfactory National Police Clearance (dated within 3 months).

How to Apply

Please apply online by clicking the ‘APPLY’ button below, which will direct you to the City’s application questionnaire.

When prompted, please submit: your current resume; a cover letter that concisely addresses the Selection Criteria; and any relevant qualifications or certifications. Remember, less is more!

The Application Process

Applications for this position will close at 5PM AWST on Thursday, 6th February 2025. Applications may be considered, and interviews conducted prior to, the closing date.

Applicants may also be considered for similar positions within the City of Perth.

We’re continuing to build a gender-equitable team and a culture that’s just as diverse, inclusive and welcoming as the City of Perth Community. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

Canvassing of Elected Members during the recruitment process will disqualify your application.