Tweed Shire Council

Revenue Officers

Are you passionate about delivering quality service and ensuring the efficient collection of vital Council revenue? We are currently looking for dedicated and proactive individuals to join our Revenue Services team. These roles are essential in processing and recovering Council revenue, including rates, water billing, and sundry debtors.

About the role:

• Provide Quality Advice & Customer Service, ensuring accurate processing, recovery, and reconciliation of council’s revenue. Assist ratepayers and other debtors by offering expert advice and support on complex matters.
• Handle a variety of tasks, including assessing, calculating, issuing notices, collecting debts, maintaining data, and performing property inspections.
• Ensure Compliance by working in accordance with the Local Government Act 1993 (NSW), Valuation of Land Act, and other relevant regulations to maintain accurate and compliant processes.
• Be the first point of contact for ratepayers and internal customers, delivering exceptional service and responding to inquiries through phone, written communication, face-to-face interactions, and inspections. 

What's on offer:

• a base salary ranging from $72,400 per annum with competency-based increments up to $85,000 per annum, plus 11.5% super
• 70 hour, 9 day fortnight
• training and development opportunities
• flexible work options for a healthy work/life balance
• generous employment conditions (we have too many to list - click here for more).

Key Skills & Experience:

• Tertiary level qualifications (certificate/diploma/degree) in business, finance or accounting or demonstrated knowledge and experience in a large multifaceted environment
• Strong communication skills, with the ability to handle complex and emotional matters professionally
• High level competence with Microsoft 365 applications and ability to learn corporate applications
• Attention to detail, with a proactive approach to resolving issues
• Sound understanding of legislation, policies, and procedures relevant to local government (desirable).

About us:

• Located on the picturesque far North Coast of NSW, bordering the Gold Coast.
• The Tweed is a vibrant, diverse location offering a lifestyle near the water, in a rainforest or on a farm.  
• Tweed Shire Council is committed to employment equity and diversity and encourages applications from people of all ages, abilities and backgrounds in both traditional and non-traditional roles.  We provide workplace adjustments for people with disability, and access to flexible work options. 
• Join an employer of choice. Professionals Australia (Local Government Engineers’ Association) has named Council the 2021 Employer of Choice for our great employment practices within NSW local government. 

Where it's located:

This position is based in Tweed Heads, and can be directed to work from any Council work site.

Position closes: 

Friday 14 February 2025 at 12 noon sharp (NSW time).  Late applications will not be permitted.

Click here to view the Position Description 

TIPS for Addressing the Selection Criteria

Click here for more information on the Recruitment Process

Click here to view our Values

Pre-Employment Screening:

Tweed Shire Council conducts pre-employment assessments as part of its recruitment process. 

Job offers are not made until screening has been completed. Tweed Shire Council uses third-party providers to undertake:

• Pre-employment medical – some roles require a functional (physical) assessment, and all positions are subject to drug and alcohol screening (a positive test result means the recruitment process ends and your application will not be considered).
• Background screening - verifies that the information you have provided throughout the recruitment process is true and correct.  Click here for more information.

Reference Checks are undertaken by the panel. Your 2 referees should ideally be your current and most recent supervisors.  Your referees are not contacted unless you’ve been interviewed and are a preferred candidate.

How To Apply:

You must use your own email address, and not one used previously by another person that has applied for a position with council.

Once you start your online application, you cannot save and return to it later. 

1. Have your Resume document ready to go.
2. Fill out all questions below. Click 'Next'. 
3. You'll then be prompted to attach your resume and other documents (if applicable). Click 'Next'.
4. Review your application to confirm everything is correct. Click 'Confirm' to submit your application.

If you'd like to COPY and PASTE question fields into a separate Word document to work on over time, please find them listed below:

• Please detail your Tertiary level qualifications (certificate/diploma/degree) in business, finance or accounting or demonstrated knowledge and experience in a large multifaceted environment
• Please detail your high-level competence with Microsoft 365 applications and ability to remain current with learning corporate applications
• Please detail your demonstrated communication skills handling complex and emotional matters professionally.
• Please detail you sound understanding of legislation, policies, and procedures relevant to local government (desirable).

SK97188A

OFFICE USE ONLY