Blacktown City Council

Senior Customer Service Officer

Blacktown City is a growing and thriving city, located halfway between Sydney City and the Blue Mountains. With 435,000 residents, we are the largest and most diverse city in NSW, spread across 54 suburbs.

Blacktown City is vibrant, dynamic and multicultural, home to a large First Nations community, and more than 180 different birthplaces and languages.

With $22.6 billion regional economy, Blacktown City is also home to 30,000 businesses.

Working at Blacktown City Council provides widespread, exciting professional opportunities.

Our Council is leading the transformation of Blacktown City and Western Sydney. We are implementing a vision for a modern city, full of opportunity for our residents and businesses.

Our Council is led by highly skilled and experienced professionals, working with talented and passionate teams across a diverse range of business units.

We are delivering high quality, customer-focused services, experiences, and facilities, and leading a program of strategic planning, activity and investment.

Blacktown City Council strives to be an inclusive workplace for all people.

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.

About the opportunity

Blacktown City Council is launching a brand-new food & garden waste service, and we’re looking for an experienced Senior Customer Service Officer to lead our new Customer Experience Team on a 12 month, fixed term contract. This is your chance to be part of an exciting community initiative, ensuring residents are informed and supported as we roll out this essential service.

You will be in charge of managing the day-to-day operations of the Customer Experience team, driving performance and delivering exceptional service to the community. Your leadership will be key to ensuring that all objectives and targets are met, while fostering a culture of excellence and continuous improvement.

You will play a vital role in engaging with the community, providing clear and helpful information about the new waste service, and addressing any questions or concerns. You will take care of all escalated inquiries & coach your team on best practice customer interaction techniques. This is an opportunity for you to motivate a team who will be making a tangible impact, ensuring our residents are educated, empowered, and confident in using the service.

If you are a results-driven, customer-focused leader, this is an exciting opportunity to take your career to the next level!

Qualifications and experience

Essential:

• Certificate IV in Business Administration, Customer Service or in a related field
• Solid relevant work experience • Excellent written and oral communication skills and the ability to coach in a team environment
• Demonstrated ability to work in and contribute to a team environment whilst working with minimal supervision
• Demonstrated customer service experience in a high-volume/transaction business. 

Desirable:

• Demonstrated knowledge of local government activities and responsibilities
• Experience in Technology One, TRIM and Microsoft applications
• Demonstrated ability to manage multiple tasks, meet diverse business priorities and work under pressure to right deadlines
• Demonstrated ability to manage a busy and ever-changing workload.

Remuneration and benefits

The salary and conditions of employment are in accordance with Blacktown City Council’s Enterprise Agreement.

• Entry level for this position starts at $1,566.49 per week
• 35-hour working week 
• Opportunity to participate in Council's flextime arrangement
• Employee benefits such as leave entitlements (where applicable), 11.5% employer contribution payable to your nominated superannuation fund, Fitness Passport, gym membership discounts, and social clubs.

Our commitment to safety

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.

Position description 

Click here to view or download the position description.

  Apply now using our fast and easy-to-use online application process:

1. Have your resume and any other relevant documentation ready to attach. 
2. Have a personal email address ready to use and complete your application without 'logging out' of the system.
3. Review the questions and decide on your responses before commencing your application.

   Best of luck.

Closing date:           Friday 29 November, 11.59 pm    

Contact officer:       Richard Wiezel on 9839 6118

Internal ref:              Term Contract