City of Rockingham

Senior Customer Service Officer

Permanent

Full-time (average of 38 hours per week)

Ready for the next step in your career?

Are you passionate about delivering exceptional customer service and ready to advance your career? This is your chance to join a dynamic team at the City of Rockingham, where your expertise will help create positive experiences for our community.

We are looking for a dedicated individual with proven customer service experience who thrives in a fast-paced, people-focused environment.  As the Senior Customer Service Officer, you will be at the forefront of creating a welcoming and efficient customer service experience. You will work closely in a supportive team and have the opportunity to contribute ideas and improvements.

In this role, you will also take on leadership responsibilities including training and mentoring staff, resolving escalated issues, and contributing to continuous improvement initiatives.

This is your chance to make a meaningful impact on the community while developing your skills. If you’re ready for a new challenge, we would love to hear from you.

To be considered for this role, you must address the following selection criteria when submitting your application:

• Highly developed customer service skills
• Well-developed leadership skills
• Well-developed verbal and written communication skills
• Current ‘C’ class driver’s licence

What we offer

We are offering a salary of $91,088 per annum for this position, plus:

• 11.5% superannuation with the option to co-contribute up to a further 5%
• A variety of health and wellbeing programs including a physical health reimbursement subsidy payment of up to $150 per annum, free flu vaccinations, free skin cancer checks, mental health programs and Employee Assistance Provider (EAP) services
• Rostered days off and two additional paid days of absence per annum
• A culture of learning with training/development opportunities including paid study leave and study fees
• Salary packaging opportunities for motor vehicles, etc.

An information package, including the position description, is available on our website.

How to apply

If your qualifications, skills and experience are a strong match for the requirements of this role (as specified in the position description), submit your resume and a covering letter outlining how you are the perfect candidate for this role. 

Please apply online by 4pm, Monday 7 April 2025.

This process may be used to fill future similar permanent or fixed-term positions that may become available in the City during the next 12 months.

If you identify as a person with disability and require adjustments throughout the recruitment and selection process please contact the Recruitment Team via email at jobs@rockingham.wa.gov.au or phone 08 9528 0333. We’re happy to discuss options to assist you e.g. we can provide alternate formats for application forms, or alternate methods of applying. 

The City of Rockingham encourages applicants from a diverse range of backgrounds, including First Nations people, people living with disability and people who speak a first language other than English.