Warrumbungle Shire Council

Senior IT Support Specialist

Department: Corporate Services

Reports to: Manager Corporate Services

Salary Range: $106,966 - $124,312 p.a. + superannuation

Are you an experienced IT professional looking for a challenging, hands-on role where you can have a direct impact on the success of IT systems? Warrumbungle Shire Council is seeking a highly skilled Senior IT Support Specialist to deliver comprehensive support and solutions for both end-users and critical infrastructure. In this pivotal role, you will be responsible for maintaining, troubleshooting, and enhancing IT systems, ensuring the smooth operation of all hardware and software across the Council.

This is a dynamic, senior-level position, ideal for someone with a strong background in managing diverse IT environments, from Windows workstations and mobile devices to server and virtual systems. This role involves responding to service requests, resolving incidents, maintaining hardware and software systems, and providing timely assistance to end users. Your expertise in remote support, vendor management, system maintenance, and security compliance will be key in delivering effective IT solutions. You’ll have the opportunity to work independently and as part of a collaborative team, while also handling after-hours and emergency support as part of a rotating roster.

As Senior IT Support Specialist, you will provide remote and on-site support for over 250 users, managing end-user devices and IT infrastructure, including servers, networking hardware, and backup systems. Responsibilities include collaborating with vendors for issue resolution, managing warranty claims, ensuring compliance with cybersecurity policies, and supporting disaster recovery plans. Additionally, the role involves monitoring system performance, maintaining uptime, and providing after-hours support for critical incidents.

We’re looking for a candidate with at least 3 years of hands-on IT support experience, covering both end-user and infrastructure support. The ideal candidate will have a deep technical knowledge of Microsoft environments (Windows Server, Active Directory, Exchange, SQL Server), virtualization platforms (VMware, Hyper-V), and networking (routers, switches, UPS systems). Experience with endpoint security solutions (e.g., Sophos, PRTG) and device management is essential.

You will excel in this role if you are a problem-solving, service-oriented professional who thrives in high-pressure situations and communicates complex technical issues clearly to non-technical users. Your ability to work independently, keep detailed records, and adhere to security protocols will ensure the smooth operation of the Council’s IT systems.

Please click here to view the position description.

This position is located in the beautiful town of Coonabarabran, known as the Astronomy Capital of Australia, which is midway between Melbourne and Brisbane and is known for its beautiful landscape and stunning night skies. The town has medical services, excellent schools, a variety of sporting and social clubs and a thriving tourism Industry. With the nearby Warrumbungle National Park, which is also Australia’s first Dark Sky Park, there is plenty to do and explore whether you’re looking for adventure or relaxation. 

This is a full-time position which provides remote and in-house support during business hours. It is a hybrid suitable position, with the ability to work at least three days per week remotely, with site visits at least once a week. Hybrid working arrangements can be negotiated with the successful applicant.  

Selection criteria include:

• Strong technical skills including:
  • Experience supporting Microsoft environments (Windows Server, Microsoft Office, Exchange Server, SQL Server, Active Directory).
  • Familiarity with server management and virtual environments (VMware, Hyper-V).
  • Knowledge of endpoint security solutions (Sophos, Endpoint Protection, PRTG).
  • Experience with hardware and software management, including maintenance, upgrades, and support.
  • Understanding of networking principles and support for managed routers, switches, and UPS systems.
• Excellent communication and problem-solving skills.
• Strong customer service orientation with the ability to manage multiple user issues concurrently.
• Experience in troubleshooting and resolving technical issues for non-technical users.
• Significant IT experience including:
  • At least 3 years of experience in IT support, including both end-user and infrastructure support.
  • Experience with IT service desk tools for logging and tracking incidents.
  • Familiarity with vendor management processes and warranty services.
• Ability to work independently and as part of a team.
• Strong attention to detail and commitment to providing excellent customer support.
• Class C driver’s licence and own reliable transport.
• Willingness to participate in a fortnightly on call roster (ie one week in two) for after hours and emergency support
• It's a plus if you have relevant certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or ITIL!
  

Benefits of working for Council

Council is committed to creating a positive working environment and offer a range of benefits for staff, including

• Great leave opportunities 
  • Long service leave after 5 years
  • 1 RDO every 4 weeks 
  • Paid parental and concurrent parental leave
  • Carer’s leave
  • 3 weeks sick leave per year including up to 2 days health and wellbeing leave each year
  • Purchase additional leave or cash out leave
  • Deferred leave scheme – eg work three years at 75% of your pay and have the following year off at 75% of your pay! 
• Support for training and professional development
  • Formal training opportunities
  • Access to thousands of free online training courses
• Weekly pay cycle
• Mobile phone allowance available if you bring your own device
• Salary Packaging options to maximise your take-home pay
• Hybrid work and flexible hours by agreement and subject to role requirements
• Wellness – we want you to be at your best self so you and your immediate family members have access to our employee assistance program with TELUS Health One
• Free annual flu vaccinations and bi-annual skin cancer checks available
• Generous uniform allowance

About Warrumbungle Shire Council

Warrumbungle Shire is strategically positioned on the Newell Highway, a short drive from Tamworth, Mudgee and Dubbo, and just over 3 hours from Newcastle, making Warrumbungle Shire a great place to live and work. Covering an area of more than 12,000km², and with a population of nearly 10,000, Warrumbungle Shire Council is one of the larger Local Government Areas in Central West NSW, home to the townships of Coonabarabran, Coolah, Dunedoo, Binnaway, Baradine and Mendooran. 

With a rich history and stunning landscapes including spectacular mountain ranges, waterfalls, ancient sandstone caves, gorges, and beautiful plains, our scenic location amongst friendly country communities provides an ideal setting for those looking to balance a country lifestyle and career.

At Warrumbungle Shire Council we offer a broad variety of jobs with a range of benefits and career development opportunities within Local Government. The guiding principles of honesty, integrity, fairness and compassion form the spirit of the team along with respect, transparency, passion, trust and opportunity is how Warrumbungle Shire Council strengthens its working environment to deliver on the aspirations of our community. Council is proud to be an equal opportunity and child safe employer with a commitment to our staff and our vision is Excellence in Local Government. 

How to apply

Please provide sufficient detail in your answers to the questions as this information is used to assess your suitability for interview.

1. Scroll down and complete the fields below. Note: Fields marked with a red asterisk* are mandatory.
2. Click ‘Next’
3. Attach your resume, covering letter and copies of your qualifications
4. Click ‘Next’
5. Review your application and click ‘Confirm’ to submit your completed application

You will receive an email acknowledgement to confirm receipt of your application. You will receive email notifications regarding the status of your application. It is important that you regularly check your email to ensure you do not miss any notifications from Council. It is also recommended that you check your spam or junk folder and consider adding careers@warrumbungle.nsw.gov.au to your email address book to ensure you do not miss any correspondence in regard to your application.

Applications close at 11.00 pm Monday 21 April 2025.

For enquiries, please contact Human Resources on 6849 2000.

Applicants should note that Criminal History Checks, as well as alcohol and drug testing, are conditions of employment.