Woollahra Municipal Council

Senior Library Customer Service Officer

• $82,629.15 - $102,542.04 p.a. plus superannuation 
• Three weekly RDO
• Join a state-of-the-art library

About us

Woollahra is an area steeped in natural beauty and heritage appealing to residents, businesses and visitors who enjoy its many parks, waterfront locations and historic buildings. Our people come from a diverse range of backgrounds and professions creating a dynamic workforce of over 400 staff members.

About the role

Woollahra Libraries’ success starts with its stellar team and we are looking for an experienced Senior Library Customer Service Officer to join us on a permanent full-time basis.

As the Senior Library Customer Service Officer, you will contribute to the smooth running of day to-day operations at our state-of-the-art libraries located in Double Bay, Paddington and Watsons Bay.

Working as part of our collaborative team, your energy, positivity and experience will enable us to provide exceptional library services to the community.

About you

We are looking for a passionate library professional, who is focussed on customer service and has exceptional communication skills to thrive in our busy service. You will be a high achiever with:

• A Library Technician Diploma from TAFE or a relevant University degree.
• Proven ability in the supervision and training of staff.
• Demonstrated experience in Library operations, particularly in a Public Library.
• An enthusiastic and engaging approach to providing excellent customer service.
• Well-developed knowledge and skills in Library technology with the ability to assist staff and customers in the use of such technology.
• Competency in all MS Office applications.
• Proven experience in organising, implementing and delivering library programs and activities.
• Well-developed verbal and written communication skills, with the ability to effectively communicate with a wide range of stakeholders, including via social media.
• Demonstrated ability to work both as a team member and independently, with proven time management and organisational skills.
• Current Working with Children Check.
• Demonstrated understanding of WHS and EEO principles.
• Demonstrated ability to undertake the physical requirements of the position as outlined in Section D of the position description.

Desirable Criteria

• Minimum of 3 years in a similar role
• Current C class Driver’s Licence.
• Current First Aid certificate.
• Ability to work flexible hours.

What’s in it for you?

• Work in a state of the art library
• Generous personal leave provisions (E.g. Long Service Leave after 5 years’ of continuous service, Parental Leave, Health and Wellbeing days)
• We will invest in your career with high quality training and development opportunities

How to apply

• Apply online by clicking 'APPLY NOW'.
• You will be asked to demonstrate how you meet each of the selection criteria.
• If you have a separate statement addressing the selection criteria, please upload it as a cover letter and simply refer to it in the online questionnaire.
• You will be able to upload 2 documents only.
• For information on applying for Council jobs, please refer to this link
• For further information about the role, please contact Kerry-Ann Prideaux, Library Customer Service Team Leader on 9391 7944 during business hours.
• Our preference is for applications to be submitted online, however, we will accept hard copy applications addressed to Human Resources, Woollahra Council, PO Box 61, Double Bay, NSW, 1360.

CLOSING DATE:   11:59PM on Sunday 6 April,  2025

Woollahra Council is committed to responding to its responsibilities under the Work Health and Safety Act 2011 in undertaking all measures that are reasonably practical to ensure the health and safety of all our workers. 

Should an applicant indicate that they wish to seek an exemption on medical or other grounds, they will need to provide evidence of their circumstances such as an accepted certified medical contraindication.

Woollahra Council is an equal opportunity employer dedicated to providing a working environment that embraces and values diversity and inclusion.

We are committed to reconciliation and strongly encourage Aboriginal & Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds and mature aged workers to apply.  

If you have any support or access requirements, we encourage you to advise us at time of application.