Blacktown City Council

Service Desk Officer

Blacktown City is a growing and thriving city, located halfway between Sydney City and the Blue Mountains. With 435,000 residents, we are the largest and most diverse city in NSW, spread across 54 suburbs. Blacktown City is vibrant, dynamic and multicultural, home to a large First Nations community, and more than 180 different birthplaces and languages.

With $22.6 billion regional economy, Blacktown City is also home to 30,000 businesses. Working at Blacktown City Council provides widespread, exciting professional opportunities. Our Council is leading the transformation of Blacktown City and Western Sydney. We are implementing a vision for a modern city, full of opportunity for our residents and businesses.

Our Council is led by highly skilled and experienced professionals, working with talented and  passionate teams across a diverse range of business units. We are delivering high quality, customer-focused services, experiences, and facilities, and leading a program of strategic planning, activity and investment.

Blacktown City Council strives to be an inclusive workplace for all people. We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.

About the opportunity

We are currently seeking an experienced, energetic and highly motivated professional to work as part of our Digital Services team as a Service Desk Officer on a permanent, full-time basis.

This role is responsible for providing service desk functions supporting Councillors and staff. Providing essential support for Council's digital environment to ensure that they can work with maximum efficiency.

Qualifications and experience

Essential:

• Certificate IV in Information Technology or a related field
• Solid experience in an Information Technology support role
• Experience providing end user support for enterprise technologies including networking, applications and infrastructure
• Experience supporting Windows 10 end user environments, audio visual equipment and meeting resources
• Strong written and verbal communications skills
• Current class C driver's licence.

Desirable:

• Microsoft Certified Professional or Microsoft Certified Solutions Expert qualified
• Experience with a multi-site enterprise networking environment including switches, routers and wireless technologies
• ITIL v3 or V4 Foundation certification
• Sound knowledge of Active Directory, SCCM, Office 365 and Technology One.
• Ability to work within a team environment
• Availability to work flexible working hours..

Remuneration and benefits

The salary and conditions of employment are in accordance with Blacktown City Council’s Enterprise Agreement.

• Entry level for this position starts at $1,510.58 per week
• 35-hour working week 
• Opportunity to participate in Council's flextime arrangement
• Employee benefits such as leave entitlements (where applicable), 11.5% employer contribution payable to your nominated superannuation fund, Fitness Passport, gym membership discounts, and social clubs.

Our commitment to safety

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.

Position description 

Click here to view or download the position description.

  Apply now using our fast and easy-to-use online application process:

1. Have your resume and any other relevant documentation ready to attach. 
2. Have a personal email address ready to use and complete your application without 'logging out' of the system.
3. Review the questions and decide on your responses before commencing your application.

   Best of luck.

Closing date:           Friday 7 February 2025, 11.59 pm    

Contact officer:       Rosanna Maccarone on 9839 6449 

Internal ref:              BCC620