City of Canning

Team Leader Leisure Customer Experience

Join our Dynamic Team: Lead the future of leisure at Riverton and Cannington Leisureplexes!

You may have noticed several open recruitment positions – and there’s a great reason for it! We’ve just completed an exciting restructure within our Leisureplex facilities, leading to well-deserved internal promotions and the creation of new roles.

About the role

Are you a passionate, energetic leader who thrives in fast paced, exciting environments? Do you have a knack for delivering exceptional customer service and driving operational excellence? In this
full-time permanent role, we want YOU to join our team and the charge in transforming the future of recreational and sport facilities in our vibrant community.

What you’ll be doing

As the leader responsible for overseeing and improving customer service and administrative operations, you’ll have the opportunity to make a direct impact on two of the City’s most exciting hubs: the Riverton And Cannington Leisureplexes. Your Leadership will set the tone for excellence across a range of facilities. Whether it’s crafting experiences for visitors, boosting team performance, or optimising operations, every day will offer new challenges and thrilling opportunities to make a difference.

Qualities we need

A Leadership pro – you are a natural leader who thrives in motivating and developing your team to consistently deliver exceptional service and results.

A strategic problem solver – You love tackling new challenges and finding creative solutions that make things run smoothly and efficiently.

An Innovator – You are always looking for ways to improve systems, programs, and overall experience for customers and staff alike.

A people person – You know how to connect with staff, customers and stakeholders, keeping communication clear, inspiring and supportive.

Why you’ll love this role

Impact the Community: Shape the future of recreational and sporting facilities enjoyed by thousands of people!

Fast Paced and energising environment: Everyday brings new challenges and exciting opportunities

Leadership development: Grow your career while leading a talented, diverse team of individuals who share your commitment to excellence.

Collaborative Culture: Work alongside passionate colleagues in a supportive, dynamic environment where your voice matters.

About you

• Tertiary qualification in business administration, leisure, recreation (or related discipline), or proven experience in a customer service leadership role, ideally within leisure and/or local government
• Demonstrated ability to lead and develop a diverse team, manage for performance, and motivate and inspire staff
• Ability to prioritise tasks in a fast-paced environment, make informed decisions and manage enquiries from multiple channels (reception, phone, email, online, SMS)
• Sound experience in preparing budgets, reports and monitoring and controlling costs
• Solutions orientated – proven ability to manage and de-escalate complaints and concerns in a timely and professional manner, ensuring a positive experience for all stakeholders

Why apply for this role?

• A permanent, full-time position in a Tier-1 local government!
• Monthly rostered day off or 9-Day fortnight* (*subject to final signoff of Industrial Agreement due early 2025.)
• $83,865.00 - $93,875.47 per annum + 11.5% super
• We match super contributions to help you save for your future
• 17.5% paid Annual Leave Loading for when you take annual leave
• Access to a comprehensive wellbeing program and initiatives, including wellness seminars, discounted health insurance, flu vaccination and financial health checks
• Free confidential Employee Assistance Program for personal and professional support
• Genuine commitment to learning and development.
• Membership to Cannington and Riverton Leisureplexes (gym, aquatics, sauna, group fitness).

Impact the Community in a Big Way

The City of Canning aims to be a welcoming and thriving city, giving our people an opportunity to thrive through work that truly makes a difference!  With a population of around 100,000 over 64 square km of land, we provide services to support and develop our community every day. We believe that engaging people with diverse backgrounds and all abilities will assist in delivering superior services to our community and are committed to the principles of equal opportunity for all.

Canning welcomes you to apply:

To view the position description and complete an application, visit www.canning.wa.gov.au/jobs, select the position and click “APPLY” (Resume & Cover letter PDF format preferred). You may also contact Jae Kilgour, Coordinator Operations on 0481 094 358 to discuss this exciting opportunity.

Applications are open until 4pm, Sunday 16 March 2025.  We reserve the right to contact applicants and close the advertising period early.