Mosman Municipal Council
Team Leader Library Customer Experience
Closes: 09 Mar
Description
Job Title
- Rare opportunity to lead, inspire, develop and support the Library Customer Experience team
- Join a close-knit and supportive team at a progressive lower north shore council
- Full-time permanent opportunity with a Rostered Day Off every 3 weeks
- Salary range from $95,816 to $116,707 p.a. plus superannuation
Why Apply?
Mosman Council is seeking an innovative and experienced leader to drive customer and community services at our single-branch library located in Mosman’s civic and cultural precinct.
With a focus on the library customer experience, the role also includes oversight of:
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Library communications and marketing
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Community engagement
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Public programs and events
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Housebound services and library outreach
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Staff rosters
Three staff report to this position, but the whole Library team is guided by the directions set by the Team Leader Library Customer Experience for customer and community service standards.
Reporting to the Library Manager this role would suit someone with previous leadership experience, and who can help set the direction of future library services.
This is a weekday role but does have a requirement of occasional weekend and evening shifts (usually one of each per month).
Why You’ll Like Working Here
At Mosman Council, we are committed to our community and its environment and provide our employees with the same level of commitment and care. 
We offer diverse and rewarding work, ongoing training and development opportunities, health and fitness subsidy, tertiary study assistance program, access to fitness passport offering discounted gym memberships, and genuine work-life balance.
Additionally, our staff have the opportunity to deliver on initiatives that have a tangible impact on the daily lives of residents. 
We invite you to learn more about what Mosman Council has to offer. View the full list here. 
What You’ll Bring to the Role
To be successful in this role you will have strong leadership skills and the ability to motivate and inspire staff.
You will have led library projects and improvements before and have an extensive customer service background. You’ll be comfortable leading team meetings, coaching and mentoring, setting aspirational goals and you will have a solutions lens in your management toolkit.
Above all, you’ll work well with the team and the community: a great fit with us, and a great connection point for our local community as we continue to develop and enhance our library offering.
How to Apply
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Apply now by completing the online application form below.
- You will be asked to upload your Resume/CV and other documentation relevant to the position. You will also be asked to answer a set of questions related to the role competencies.
For further information about the role, please contact Chris Pigott on 9978 4017 during business hours for a confidential discussion or see the attached Position Description.
Applications close:    11.59pm, 9 March 2025
Mosman Council is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.
Mosman Council is committed to creating safer communities for children and young people.
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