Maitland City Council

Team Leader Library Experience

Team Leader - Library Experience

About the Role

Maitland libraries is seeking a Team Leader Library Experience who will be a key leader in evolving our services to provide an innovative, contemporary, and impactful experience for our community.

This role provides a unique opportunity for an experienced leader with innovative customer experience and venue management expertise to lead change that delivers impact, while actively supporting and developing a high-performing customer focused team to enhance service delivery and engagement. Importantly the Team Leader Library Experience will champion the creation of a dynamic, community-driven team culture that supports inclusive customer experiences through a range of services and platforms.

About You

You are a creative and innovative leader who thrives in an interesting and diverse role leading a team in successfully delivering exceptional customer experiences. Your leadership and communication skills will have you leading innovative projects across the Libraries & Learning team including improving customer journeys, coaching and supporting staff development, ensuring inclusive design and activation of public spaces.

To be successful in this role, you will have a tertiary qualification in library and information services, business or project management, or an equivalent combination of relevant contemporary experience in cultural facility or venue management.

You will have demonstrated experience supporting a culture of continuous improvement and the development and delivery of customer centric service delivery with a focus on digital experiences, inclusive practices and workforce capability and performance development. You will also have a Working With Children's Check or the willingness to obtain one.

Benefits

This is a permanent full-time position working 35 hours per week with a salary range of $95,236

• $105,712 per year based on demonstrated competencies + 11.5% p.a. super. Council also offers a range of other benefits for its employees, including:
  • Generous and various range of flexible work arrangements
  • Ongoing training and development
  • Access to Fitness Passport & Council's Healthy Employee Program
  • Paid parental leave
  • Long service leave after 5 years

  Questions

  Please see the role charter, and should you have any questions about the position please contact Katherine McNaughton, Coordinator Library Experience on 02 4931 2881

  Applications close: Monday 14 April, 2025.

  Diversity, Equity, and Inclusion

  Maitland City Council is dedicated to providing a workplace that is inclusive and supportive and is reflective of the diverse community we serve. We support equal opportunities for all employees, and encourage applications from people from all cultures, nationalities, identities, and abilities. We believe all employees have the right to feel valued, respected and heard. If you have any special considerations or accessibility requirements, please let us know in the recruitment process how we are able to meet your needs.

  If you require special assistance, or have any questions about the recruitment process please contact us for a confidential conversation (Recruitment@maitland.nsw.gov.au)

  Next Steps

  To apply for this opportunity, please click 'Apply Now' and submit your resume and cover letter. In the application process for this role you will be required to address targeted questions, with each response limited to 200 words. Please address the following questions in your application:

  1. Describe how you have led successful customer service delivery in an organization
  2. Provide an example of when you had to change a decision due to new facts?
  3. Describe a situation where you had to negotiate with a colleague or team member to resolve a conflict or reach a consensus.

  Please note, prior to an offer of employment being made, recommended candidates will be required to undertake a medical assessment (including drug and alcohol testing). Council also completes a range of other pre-employment checks which may include reference checks, employment history checks (past 5 years), psychometric testing or a criminal history check. For more information about the recruitment process, visit our website and search 'work with us'.