Ballina Shire Council

Visitor Services Officer

ABOUT US

Change your lifestyle and live and work in a vibrant community and great coastal environment.

Ballina Shire Council is situated on the Far North Coast of New South Wales, 20 minutes from Byron Bay and one hour from the Gold Coast. The shire is a popular tourism destination with pristine beaches, rainforest retreats and hinterland hideaways.

ABOUT THE ROLE

Position

We are seeking an enthusiastic and appropriately experienced individual to join our customer focused Visitor Services team. Reporting to the Team Leader Destination and Visitor Experience, you will be responsible for providing information to visitors about local attractions and accommodation options within our Shire.  You will play a key role in promoting regional attractions to visitors and marketing regional tourism products and merchandise.

Hours of work for this position are 24 hours per fortnight to be worked in accordance with the Visitor Information Centre seven day roster, and will include regular weekend work. Applicants will need to have the ability and willingness to regularly work on weekends.

To be successful you will bring

• Behaviour that positively demonstrates Council’s values of: creative, accessible, respect, energetic and safe.
• Certificate III in Tourism or equivalent.
• Demonstrated experience within a tourism related industry and/or a Visitor Information Centre.
• Demonstrated excellent customer service skills, both face-to-face and over the telephone.
• Proven sales experience, including retail, cash handling and reconciliations, and booking of tourism products/services (i.e. tours, accommodation, etc.), with the ability to encourage tourism industry operator participation.

The rewards

• An hourly an hourly salary range of $33.66 to $38.63 (plus 11.5% superannuation) dependent upon skills, experience and qualifications. Penalty rates for weekend work will also apply.
• Fitness Passport membership options.
• An inclusive culture where all our people are valued, EEO, diversity and differences are respected.
• An absolute focus on our peoples’ safety and well being.
• Learning and career development opportunities.
• Generous Award workplace conditions.

Click here to view the Position Description and Information Package.

Applications close

11.30pm on Sunday 9 March 2025

Specific enquiries

Alanah Ward | Team Leader Destination and Visitor Experience | 02 6686 1499

How to apply

Please Note:  Once you start your online application, you cannot save and return to it later.  You must use your email address, and not one used previously by another person who has applied for a position with Council.

You may wish to prepare your responses in a Word document.  You can then COPY and PASTE your answers from Word into the below fields.

Have your Resume document ready to go.

Fill out all questions below.  Click "Next".  You will then be prompted to attach your resume and other documents (if applicable).  Click "Next".

Review your application to confirm everything is correct.  Click "Confirm" to submit your application.